VILLAMAR PALM BEACH
FROM THE $400'S
All Home Warranty Requests must be submitted to:
If you have any issues with the portal, please contact us at firstname.lastname@example.org. All Home Warranty Requests must be submitted directly to the Home Warranty Portal.
We do request that you live in your home for at least thirty (30) days before submitting a Home Warranty Request to allow us to respond to one service request instead of several as they are discovered.
Once we receive your Home Warranty Request, a Warranty Coordinator from Akel Homes’ Warranty Department will contact you to review your request within two (2) days. In order to confirm warranty coverage and determine appropriate action, we may contact you for a warranty inspection appointment. These appointments are available Monday through Friday, 8 AM to 5 PM.
If the request meets the Limited Warranty, a warranty service work order will be issued and the appropriate trade contractor will contact you to schedule the work. Service appointments are available Monday through Friday, 8 AM to 5 PM.
It is our intention to complete warranty work orders within fifteen (15) business days of the inspection unless you are unavailable for access. Sometimes a part may be back-ordered, we will keep you informed.
If repairs are needed for the appliances in your home, the manufacturers of these appliances will work directly with you. Before contacting the manufacturer, have the model and serial number of the item along with the closing date on your home on hand. Appliance warranties are generally for one year. Please refer to the literature provided by the manufacturer for complete information.
If you have a life-threatening emergency, please contact 911 immediately.
The majority of emergencies are typically plumbing, air conditioning, electrical, or heating related, and can be handled by contacting the contractor directly.
As defined by the Limited Warranty, “emergency” includes situations such as:
If any of these issues arise during business hours (8 a.m. – 5 p.m., Monday-Friday) please contact the Akel Homes Home Warranty Department.
If any of these issues arise, please log in to the Home Warranty Portal and contact the Contractor directly.
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